Shipping & Returns

Shipping & Delivery

We process and ship all orders as quickly as possible. We work with trusted third-party partners who fulfil orders directly from Amazon warehouses, ensuring that products are stored under proper conditions and delivered safely.

Estimated delivery time is 2–5 business days within the United States, depending on your location and carrier conditions. You will receive a confirmation email with tracking information once your order has been shipped.

Please note that delivery times may vary during holidays or peak seasons.

Returns Policy

We offer a 14-day return policy, which means you have 14 days from the date you receive your item to request a return.

Eligibility for Returns

To qualify for a return, your item must be:

·       In the same condition you received it

·       Unworn or unused

·       With original tags attached

·       In its original packaging

·       Accompanied by a receipt or proof of purchase

How to Return or Exchange

To initiate a return or exchange, please contact us at info@kaitamin.com and provide the reason for the return or exchange along with your shipment tracking number. This information allows us to coordinate with the shipping carrier for proper handling.

Damages & Issues

Please inspect your order upon delivery.
If your item arrives damaged, defective, or incorrect, please contact us immediately and include a photo of the item. We will review the issue and resolve it as quickly as possible.

Refunds

Once we receive and inspect your returned item, we will notify you by email whether your refund has been approved or rejected. If approved, your refund will be issued to your original payment method within 14–21 business days. Please note that banks or credit card providers may require additional time to process and post the refund.

To ensure a smooth refund process, please provide the reason for the return and your shipment tracking number when contacting us.

If your item arrives damaged, defective, or incorrect, please include a photo of the item when reaching out so we can evaluate the issue and resolve it as quickly as possible.

If more than 21 business days have passed since your refund was approved and you have not received it, please contact us at info@kaitamin.com, and our support team will gladly assist you.